CUSTOMER COMMUNICATIONS TERMS AND CONDITIONS

Last updated: September 7, 2026

Company: Premium Prowash LLC

1. Purpose

Premium Prowash LLC may communicate with customers and prospective customers through telephone calls, SMS and MMS text messages, and email.

Communications may include:

Service inquiries and estimate follow up.

Scheduling, appointment reminders, and arrival updates.

Project and customer support communications.

Quote, invoice, payment, and account notices.

Post service satisfaction surveys and feedback requests.

Invitations to leave an optional public review.

Promotional or informational messages when legally permitted and when any required consent has been obtained.

2. Consent

Providing contact information for an estimate or service request allows Premium Prowash to communicate about that request and any resulting service relationship.

Promotional text message consent will be obtained separately when required. Consent to receive promotional messages is not a condition of purchasing any goods or services.

Using the Premium Prowash website or purchasing services does not, by itself, constitute consent to receive promotional automated calls or text messages.

3. Message frequency and charges

Message frequency varies according to customer activity, scheduled services, open estimates, invoices, support needs, and any communication programs the recipient has joined.

Message and data rates may apply. The recipient is responsible for charges imposed by their wireless carrier or service provider.

4. Opting out of text messages

To stop receiving text messages, reply STOP to a message from Premium Prowash.

After receiving a STOP request, Premium Prowash may send one final confirmation message. No further covered text messages will be sent unless the recipient later provides consent or initiates a new communication that requires a response, as permitted by law.

Recipients may also request an opt out by contacting Premium Prowash using the information below.

5. Help

For assistance, reply HELP to a text message or contact Premium Prowash using the information in Section 9.

6. Email preferences

Marketing emails will include a method for opting out of future promotional emails. Premium Prowash will process valid email opt out requests within the period required by applicable law.

Customers may continue to receive transactional or relationship emails concerning active estimates, scheduled services, invoices, payments, warranties, safety notices, or existing customer accounts when legally permitted.

7. Surveys and review requests

After providing a service, Premium Prowash may request feedback, a satisfaction rating, or an optional public review.

Participation is voluntary. Declining to provide feedback or a review will not affect the customer’s ability to receive services.

Premium Prowash does not require a positive review in exchange for resolving a concern, providing contracted service, or honoring an applicable written warranty.

8. Carrier and delivery disclosures

Wireless carriers are not responsible for delayed or undelivered messages.

Message availability and delivery may be affected by carrier coverage, network conditions, device settings, spam filters, and other circumstances outside Premium Prowash’s control.

9. Customer support

Premium Prowash LLC
8063 Madison Avenue
Indianapolis, Indiana 46227

Customer support and texting: (317) 548-1414
Service line: (317) 389-0098
Email: kcarter@premiumprowash.com

Text recipients may also reply HELP for assistance.

10. Privacy Policy

Information collected through the website and customer communications is handled according to the Premium Prowash Privacy Policy.

11. Changes to these terms

Premium Prowash may update these Customer Communications Terms and Conditions when its communication practices or legal obligations change. The updated version will be posted on the website with a revised “Last updated” date.